Black Bikers Experience

If you don’t know now you will. Airtran Airways is a no go!!! I was in Dallas, TX for training about a week. Friday my flight was leaving at 7:35pm. I checked in and went thru security, no problem…
  

The problem started once I arrived at the gate. They instructed us to move down to another gate because our flight will leave from this gate. Moved to the new gate and then they said the flight will be delayed an hour. That was fine about 15 minutes later they said the flight was canceled due to bad weather conditions in Atlanta.

Confused yes because I spoke with my friend and he said it was raining and lightening but blowing over within the hour. I called my companies travel agency and booked the next flight out for me and my co-worker which was 7:30am Saturday.

Told to go to the counter to change ticket for tomorrow’s flight. Well this is when it gets good. The guy and girl at the desk first told me we had to pay $300 plus to secure the flight. They told others there were no flights til Sunday.

Called travel agency again and went to the counter with the phone and now they told us that we would need to pay the difference combined of over $300 plus because it would be more to leave on Saturday. What the hell…

They canceled the flight and me the customer had to pay more to go home? I didn’t make this decision, they did. Never new Airtran new how to play “Three Card Monty“. The said if our companies travel agency canceled the flight they had canceled, they’d apply that money toward our tickets and then we’d owe the addition money. Catch this, we were told there were no seats available on the flight leaving out Saturday morning but if we paid the $300 plus maybe, just maybe we’d have a seat. How do you go from not having seats to having seats if you pay the money. Airtran got game!
  

They had a flight that left at 5:10pm going to Atlanta and another one of our co-workers was on that flight. We thought he was home by now; not so fast. As we were walking to get our luggage and take a taxi back to the hotel; we passed the gate they moved us from. What an amazing thing we saw. The flight that left at 5:10pm didn’t. The people from that flight was at the gate we were moved from and they were leaving on our flight to Atlanta.
  

What happened to the bad weather being the reason to cancel our flight. Airtran was so horrible that they didn’t try to accommodate this family who the mother was going to her father’s funeral. The manager at the gate told her he couldn’t help her. He could have made arrangements to get her on our original flight…since it did leave for Atlanta without us.

I said I was going to give Airtran Airways a shout out but not in a good way. Bad, sorry, horrible customer service and liars at that. I almost forgot when I did get back to Atlanta there was a female employee of Airtran that was checking luggage to make sure baggage claim check was the same as the one on your ticket. She asked me to fly Airtran again. I told her the story…the short version. It was like this, Hell no never again!

She said that the pilots make the decisions on canceling flights and they get away with it because they are Union…I don’t blame Frontier Airlines from dissolving their partnership with Airtran; they suck!

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